Returns

Return or exchange? Start your request directly via the return portal. You can read all about our policy below.

I started yesterday and I'm back.

Your satisfaction with our jewelry is incredibly important to us. Are you not completely satisfied with your purchase? No worries, at THE IT LIST we offer a return period of 14 days after receipt of your order.

To qualify for a refund, we kindly ask that you ensure that:

• The item is in the same condition as you received it.

• The original packaging is intact and any tags are still attached.

Pay attention:

• Unfortunately, damaged or used items cannot be refunded.

• Personalized jewelry, such as items with engravings or custom pendants, are made especially for you and therefore cannot be returned.

• Earrings cannot be returned for hygienic reasons.

• Return costs are for your own account.

• SALE → products with a discount of 20% or higher are not eligible for return.

Refunds

As soon as we receive your return, we'll immediately send you an email to update you. We'll make sure you're kept up-to-date on the status of your return. If you have any questions, we're always happy to help.

Late or missing refunds

Have you not received a refund yet? Please check your bank account first. It can sometimes take a few days for the amount to appear. If the refund has still not been received after that, please feel free to contact us via info@theitlist.nl – we are happy to help you further.